About Us

Canadian Drawback Agency has been in business for over 45 years opening in 1977. Since then, our operations have expanded beyond just drawback claims, and we have helped well over thousands of clients. With the recent changes within the CBSA we have developed proprietary software to keep up with the demands and regulations within the CBSA. By partnering with the Canadian Drawback Agency, you gain the peace of mind of knowing your duties are optimized and compliance is protected—allowing you to retain more of what you’ve earned.

Gerald Carver

Gerald Carver started out the company in 1977. Gerald is up to date on custom laws, regulations and the changes within the duty drawback program. He is able to analyze complex data sets and identify companies who are eligible for a refund. He has worked with Custom Brokers, tax recovery firms and many companies and corporations within multiple industries. With many years of experience and deep knowledge in the field of duty drawbacks, his expertise is invaluable to
organizations involved in international trade.

Stephen Carver

Duty Drawback Specialist – Canadian Market

Stephen is a duty drawback specialist with over 25 years of experience working in the Canadian market. Throughout his career, he has had the privilege of helping thousands of clients recover duties and navigate the complexities of customs regulations.

Working closely with the Canada Border Services Agency (CBSA), he facilitates claims on behalf of clients, ensuring the process is as smooth and efficient as possible. His expertise extends to handling complex duty drawbacks, including securing specific same-condition rulings and managing duty deferrals.

He takes pride in delivering exceptional service and practical solutions, making a meaningful impact on his clients’ operations and helping them achieve their business goals.

Lisa Mangiacasale

Duty Drawback Specialist

Lisa is a duty drawback specialist who has been with Canadian Drawback since 2016. She possesses the knowledge and experience necessary to successfully navigate the process of submitting a drawback claim. She has made many positive relationships with clients as well as officers at CBSA. Lisa is highly proficient in technology and IT strategies, demonstrating strong confidence in her technical skills resulting in thousands of successful drawback claims. Her operational  knowledge and technical expertise allows her to tackle complex claims enhancing the drawback process for her clients.